Please read the following information regarding our Covid-19 salon guidelines and guest protocols before booking a service.

Firstly, we would like to express how happy we are to welcome you to the salon. 

Please make sure you review the following protocols and requirements BEFORE booking an appointment with a stylist. Covid-19 is still very much active within our community and as a business, we are doing everything we can within reason to ensure the safety of our staff and guests alike.

Your visit to thom.

In order for us to maintain optimum health and safety, the following requirements are in effect. Please take a moment to review them before booking or arriving for your appointment.


• If you are showing symptoms of Covid -19 please do not attend your appointment
• If you are unable to make your appointment for reason other than health, please provide 24 hours notice
• You may arrive for your appointment no sooner than 5 minutes prior to its commencement
• Please come alone except for service animals for the visually impaired or if you require special assistance, in which case please notify the salon first so we can prepare if needed
• Always wear a face covering such as a mask, masks straps must loop behind the ears, not your head
• Make use of the complimentary hand sanitizer upon arrival
• Where you can, please maintain adequate distancing from other guests
• Please do not bring a pet to your appointment
• We kindly ask that you vacate the premises once payment is complete and pre-book your next appointment straight away (this aids us in managing our workflow in advance during the pandemic)
• Please ask for assistance when purchasing retail products
• Whilst appreciated, please refrain from offering handshakes or hugs

What we are doing

• Our waiting area will remain open but is limited to 4 guests. Seating will be spaced 6 feet or more apart. All armchairs have now been hygiene cleaned and scotch guarded.
• The main staff and guest contact areas of the salon will be sanitized thoroughly 6 times a day and again once the last guests have vacated the premises (a copy of our cleaning protocol is available upon request at
• Appointment times are now 1 hour in duration to allow for complete chair sanitization between guests. All staff are on a 4 day a week schedule to reduce overcrowding in the team.
• All staff will wear a face covering
• All tools, work stations, and chairs will be sanitized between guest appointments using Barbicide, alcohol baths, clippercide, and medical-grade surface cleaner
• We have enabled a plexiglass screen at reception
• We have installed a door entry system for added security and walk-in prevention (please see the section below on how to enter the salon with the new security system)
• We have removed cash payments entirely
• Retail has been reduced to display items only. To purchase a product please ask for assistance
• We have removed reading material from reception until further notice

The new door entry system

The main entrance to the salon will now have a digital lock in order to reduce unexpected walk-in enquires and non essential over crowding.

To open the door you will need to do the following:

1. Tap the lock, the screen will light up
2. Enter the code supplied in your appointment confirmation email
3. The door will unlock for 10 seconds and automatically re-lock itself
4. Your code will only work during the salon opening times
5. To exit, turn the lock clockwise
The door can also be unlocked from reception. For those without an appointment, please call when you arrive at the salon. Admittance to the salon will depend on the volume of guests within the salon.

Please watch the short video below if you have any concerns on how to operate our new door lock:

Should you have any questions or concerns about our updated salon policies and changes please reach out at

We look forward to welcoming you back very soon.